HDS Professional and Technical Services

That Maximizes ROI

HDS Professional and Technical Services provide implementation, training, and operational support services for HFAs and housing organizations. With decades of experience in the affordable housing industry, our industry expertise and technical experience delivers structured, accountable services that support software implementation, regulatory compliance, system optimization, and long-term program operations.

Our customized services are designed to align with agency requirements, procurement standards, and program objectives. 

Services

Expert Services That Enhance Your Solutions and Drive Operational Excellence!

Training

HDS provides structured housing software training services to support system adoption and operational readiness. Training sessions are role-based and tailored to agency workflows, system configurations, and program requirements.
Services include:

  • Implementation training
  • User onboarding
  • Refresher and advanced training sessions
  • Onsite and remote delivery options

Business Analysis

Support new and updated program requirements, system enhancements, data conversions, and process improvements. Business Analysts work directly with agency stakeholders to document requirements, assess workflows, and define functional specifications.

This service reduces implementation risk and supports accurate configuration, integration, and delivery.

Business Process Consulting

HDS delivers housing process consulting services focused on workflow efficiency and operational effectiveness. Consultants evaluate current processes, identify improvement opportunities, and support process standardization across housing programs. 

Project Management

HDS provides project management services to support successful integration of HDS solutions and related agency initiatives. Project Managers oversee scope, timelines, coordination, and delivery while maintaining clear communication with agency stakeholders.
Deliverables include:

  • Project plans and schedules
  • Data conversion strategies
  • Training coordination
  • Implementation oversight

Systems & Technical Consulting

HDS offers IT and consulting to assist your internal technical and network operations. Services ensure ongoing system performance. 

Custom Development Services

HDS provides custom housing software development services for agencies with specialized functional requirements.  

Custom development is delivered in alignment with agency’s scope of work, standards, and project objectives. 

Section 8 Baseline & Voucher Processing Support

HDS provides Section 8 baseline creation and voucher processing services for Contract Administrators transitioning systems or requiring operational support. Services are designed to support your operational team during conversions and high-volume processing periods. 

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Single Family Program Administration & Compliance Services

Through eHousingPlus, HDS supports agencies with compliance review, file submission, and reporting using the HDS Single Family System. Compliance exceptions are electronically communicated to participating lenders for resolution. 

eHousingPlus also provides housing program administration services, marketing, and lender training for agencies nationwide. 

Housing Stabilization and Community Development Solutions

HDS Allita delivers cloud-based solutions and services that support housing stabilization and community development initiatives. Services emphasize program management, compliance support, and operational efficiency for organizations engaged in community-focused housing programs. 

Looking for something specific?

Contact HDS to discuss service availability, scope, and procurement alignment for your agency’s housing programs.

Reach Out Today!