: Our goal for every training is to ensure that the Agency can proficiently use the HDS Systems to perform their daily tasks, and benefit from the solutions that the System offers. Our HDS staff is highly knowledgeable about industry programs having vast experience from conferences, seminars, working groups and trainings. They are able to provide this expertise in the training and implementation of the HDS system. HDS System training is a people-oriented process. Training can be conducted onsite or offsite, depending on factors such as the particular systems to be trained on, the size of the user group, etc. Training is always offered as a service for new implementations of HDS systems or modules, and refresher training can be requested by the Agency at any time. Each implementation is customized according to the Client’s needs. HDS structures the implementation according to the Agency’s understanding of the software and its ability to translate the users’ knowledge into how the new system will work. HDS understands that no software can ever meet every need that every user may have, but our Clients can be assured that an investment in HDS is the knowledge that we will implement to best meet the Agency’s needs and be in accordance with all current technological and industry regulations.
Project Management: HDS Project Managers provide planning, organizing and managing resources to bring about the successful completion of specific project goals in implementing HDS products as well as organizations needing assistance with internal projects and initiatives. Project Management is a service that HDS provides for our clients throughout software implementation. The role of the Project Manager is to ensure a coordinated and successful implementation of HDS applications and services, and provide the services contracted by HDS and the client in a manner that will allow the applications to be quickly and properly implemented to the benefit of both the Agency and HDS. Our Project Management services include several components to better assist the Agency, including: project plans and timelines, data conversion plans, and training schedules/agendas.
Business Analysis: HDS Analysis identifies business needs and determines solutions for business problems. Business Analysis is a service that HDS provides in order to help clients effectively prepare for modifications and enhancements to the systems, data conversions, etc. Business Analysis also lets us evaluate how our product(s) will meet the Agency’s needs. HDS Business Analysts work closely with our clients to identify specific requirements, which is a critical component to the success of a project. Our business analysts can save the Agency considerable time and effort in identifying specifications by helping Agency staff understand the functionality that currently resides in the system and finding the best way to integrate the newly desired functionality or data with that which already exists.
Business Process Consulting: HDS consulting Specialists help organize, envision and build business models that integrate strategy, people, processes, customers, suppliers and technology, and improve overall operational effectiveness. All business consultants at HDS evaluate the procedures, conduct work to be simplified, and study to make the business process more efficient and effective.