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As a niche services provider with over 20 years of experience with Home Ownership Programs, eHousingPlus provides a variety of services. Our Program Administration services include several tools for our Issuer partners, such as program marketing, an online origination system, compliance review services, online reports, and training programs. Our training programs such as lender system training and file delivery training ensure that program goals will be set and adhered to, timelines will be followed, and an open line of communication is established between us, lenders and the Agency. We have also established a high quality, efficient process for the submission of files, from review through to approval. This process allows Agencies to originate and deliver Single Family programs quickly and with ease.

Some of our services include creating communications and reaching out to the agency and eHousingPlus team for comments. We also post and maintain administrator guidelines for bond series or bridge programs we manage. We provide the program forms and create and maintain the company website which includes links to the system website, the agency website, the Master Servicer website, and other related links such as Approved Homebuyer Education Providers, extension requests, and more. eHousingPlus also provides services for all aspects of the training process from coordinating training calls with lenders to conducting the actual training and posting follow-up training materials online for participants.

Components

Being a part of the Working group Team - We work with the agency and the working group as the programs are being put together and while in progress to ensure we understand the program goals, are aware of time-lines, and communicate with the group about products being offered, sources of funds, and other related requirements

  • Lender Outreach - eHousingPlus contacts lenders for new or ongoing programs to add them to our distribution lists, inform them of program specifics and time-lines, etc. For on-going programs this may include potential new initiatives, expected funds release, discussion of potential products, offices originating, training schedules, and more.
  • Program Management - Our approach to managing programs involves a variety of services.  Among them, Working Group and eReports available to our agency clients, and other working group professionals.
  • Funds Management- Utilizing our internal systems, our staff manages each source of funds, creates allocations, set asides, and manages each of these transactions to ensure that the agency can balance against these allotments.  Our ability to create fund allotments, set asides, initiatives, target or disaster areas, and track the funds accordingly provides the agency an extra service of knowing their funds are being managed appropriately. 
  • Program Documentation - By participating in program document review, our staff creates easy to use lender guides that are available on line, where lenders can quickly view program regulations and guidelines.  These are updated continually and made available to all users.
  • Compliance File Review - Our Compliance Specialists review files for all required documents and eligibility, and update the system information with any additional data required by the program. We audit each file to ensure that the information submitted matches the supporting documentations, and also check the file for compliance with IRS and Program Rules. eHousingPlus specialists notify the services of any discrepancies or questionable loans and work with them to correct the loan before the group can mark the file 'compliance approved.' The entire review process is updated in the system right when changes or updates are made, so that lenders can continually track their loans online.
  • Customer Service and Technical Support - Learning about each program can be challenging, particularly for lenders who have to keep track of various programs by location.  Our knowledgeable staff is available to assist lenders while they navigate through the process.  Whether it's a regulatory question, a program guideline, eligibility criteria, or are just having difficulty with an aspect of a loan, we provide multiple channels for lenders to contact us; Our newest feature, WEB CHAT, allows anyone connected through our website to chat with one of our compliance specialists and get a quick response. So whether we receive a phone call, an email or a WEB CHAT, our friendly staff's goal is to make the process easy for the participant!
  • Data Interfaces/Updates & Reporting - eHousingPlus provides the Web Portal for lenders and others to input, update and access real-time information.
  • Data Storage - We maintain compliance files until they are required to be sent to the servicer or agency, or be imaged and/or destroyed. We protect this data at secure facilities.
  • Disaster Recovery Program - eHousingPlus has a comprehensive disaster recovery program supported by its parent company, HDS Inc. 

eHousingPlus has successfully managed 246 programs for 70 agencies since the company was founded. Click Here for a list of our clients: