Training

HDS System training is a people-oriented process. When a client is first implemented, we provide them with the appropriate technical manual, and give users immediate access to a help file from within any HDS System. Training can be conducted onsite or offsite, depending on factors such as the particular systems to be trained on, the size of the user group, etc. Training is always offered as a service for new implementations of HDS systems or modules, and refresher training can be requested by the Agency at anytime. Our goal for every training is to ensure that the Agency can proficiently use the HDS Systems to perform their daily tasks, and benefit from the solutions that the System offers.

Prior to the training, an agenda is sent to the Agency to ensure that all parties are aware of the topics to be covered, and that the Agency includes the necessary staff. This also clearly identifies the goals to be accomplished during the training so that progress can be measured once the training ends.

Each implementation is customized according to the Client's needs. HDS structures the implementation according to the Agency's understanding of the software and its ability to translate the users' knowledge into how the new system will work. HDS understands that no software can ever meet every need that every user may have, but our Clients can be assured that an investment in HDS is the knowledge that we will implement to best meet the Agency's needs and be in accordance with all current technological and industry regulations.