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HDS Technical Support is available as part of the HDS product annual maintenance. Our friendly and knowledgeable technical support staff is specialized in HDS Products allowing them to help you resolve a wide range of problems quickly and efficiently and with continuity. Customer support representatives are assigned to specific HDS solutions and are accessible via email and phone. Our customer service and technical support are key components to our operations.
HDS provides and hosts List Serves for each of our software systems, and a general IT List Serve. This is a networking forum which gives clients the ability to interact, exchange ideas, and be informed of upcoming changes. It is also the method of communicating any upcoming releases, notifications of patches and other related information.
HDS provides the MyHDS portal, a web-based system for clients to use to report problems, request changes, etc. The MyHDS portal is accessible 24/7 to all live clients under maintenance. MyHDS support tickets entered are managed by technical support staff with a specific expertise in troubleshooting.
